Solution 1: Check if the computer configuration meets the requirements.
Before installing BTS, please ensure that your computer meets the following requirements:
1. CPU: Intel Core i5 or higher.
2. RAM: 8GB or more.
3. Hard Drive Space: 1TB or more.
4. Operating System: It is recommended to install Windows 7 64-bit, Windows 10, or Windows 11 64-bit.
5. If you are using a new computer and need to partition your memory space, please make sure that there is at least 400GB of available space on a disk other than the system disk for software installations.
Solution 2: When installing, it's necessary to disable the firewall and antivirus software.
Solution 3: If there is an issue with the software installation path, change the path (or rename the previous path) and then reinstall the software.
1. First, uninstall both the client and server.
![](https://www.neware-euro.com/uploadfile/2023/1030/169865421812127d.png)
2. Open the software installation directory and rename the NEWARE folder.
3. Reinstall both the server and client.
![](https://www.neware-euro.com/uploadfile/2023/0816/16921768327168a1.png)