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FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Solution 1: Check whether the network cable/ethernet port connection is poor.
Solution 2: Power off for 20 minutes, then restart the device and computer.
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1. Delete Historical Data; 2. Set up automatic deletion.
Q: Is condition simulation testing and pulse testing supported after channel parallel connection?
Phenomenon description: A single device experiences the "long-time sampling data error" prompt on only specific channels, leading to channel protection. How to diagnose the cause of the issue?
Issue description: In testing devices of the same model, the impact on capacity after a 9-hour stoppage is less than 1%, while the impact on capacity after a power outage followed by restoration is as high as 4%.
Issue description: In the data download interface, the progress bar shows a successful 100% download. Upon checking the NDAdata folder, the downloaded NDA data is present. However, double-clicking to open the data results in no response. Additionally, multiple BTSDA processes are found running when checking the task manager.
The recording time, also known as relative time exported in reports, is the execution time of the Control Unit steps. Absolute time is the same as computer time, continuously running, including stops, pauses, protections, etc.
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